AI chatbot / assistant
Answers questions with your real information, by voice or text, and hands off to a person.
- 24/7 answers
- Lead qualification
- Bookings
- Several languages
Comparison guide
Chatbot, AI agent or agentic AI: which do you need?
A plain comparison of what each can do, how much a person stays involved, and where each one fits. No jargon, no price list: scope and price come after a diagnosis.
Quick answer
Choose a chatbot when the work is answering. Choose an AI agent when the work is doing a task in your tools. Choose an agentic system when the work is a chain of steps across systems. Whatever you choose, a person decides wherever a mistake is expensive.
Side by side
| Capability | AI chatbot | AI agent | Agentic system |
|---|---|---|---|
| Answers questions in natural language | ✓ | ✓ | ✓ |
| Uses tools (APIs, databases, your CRM) | ◐ predefined | ✓ several | ✓ chooses dynamically |
| Takes actions on its own | ✕ a person triggers each step | ◐ within set limits | ✓ across a whole process |
| Plans multi-step work | ✕ | ◐ basic | ✓ plans and replans |
| Long-term memory | ✕ per conversation | ◐ stored records | ✓ shared across agents |
| Where a person decides | Every answer that matters | Checkpoints on costly actions | Checkpoints on costly steps |
| Typical first use | FAQ, support triage, lead capture | Logging visits, quotes, CRM updates | Intake → check → act → follow up |
Each one in practice
AI agent
Does a job end to end inside your tools: reads, decides within limits, writes the record.
- Voice note → CRM
- Quotes as PDF
- Data retrieval and updates
- Alerts
Agentic system
Several agents, shared memory and human checkpoints running a whole process.
- Orchestration
- Shared memory
- Human checkpoints
- Monitoring
Quick decision guide
Start from the work, not the technology.
1
If you mostly need answers
Questions repeat, people wait for replies, leads go cold at night: start with an assistant.
2
If people copy data between tools
Visits, quotes, records and follow-ups done by hand: an agent takes the whole task.
3
If the work is a chain of steps
Intake, checking, acting and following up across systems: that is an agentic system, built one step at a time.
FAQ
Questions we hear
What is the difference between a chatbot, an AI agent and agentic AI?
A chatbot answers questions. An AI agent also takes actions in your tools, like creating a record or drafting a quote. An agentic system coordinates several agents, memory and human checkpoints to run a whole multi-step process.
Which one should a business start with?
With the smallest thing that removes real work. Often that is one assistant or one agent on a single painful task; agentic systems come later, when several steps need to be coordinated.
Do agentic systems run without people?
They should not where mistakes are expensive. We design every level so the AI proposes and a person approves the steps that matter, with monitors that flag drift.
How long does each take to build?
Our first tools go to production in weeks, whatever the type. Bigger agentic systems grow from there, one step at a time, with a closed scope and price agreed after a diagnosis.
Not sure which one fits?
A diagnosis maps where your team loses time and which level of AI would give it back.