Real AI Transformations

This US Company needed to reduce onboarding friction and support load while maintaining accuracy across different platform tiers (Standard vs Pro) and complex integrations. The risk was inconsistent guidance, fragmented learning experiences, and AI answers that could drift without a trusted source of truth.

A deliberate 6-layer progression: (1) Standardize docs, (2) Improve UX patterns, (3) Deploy tier-safe RAG chatbots, (4) In-app guidance, (5) Intent classification & summaries, (6) Multi-step routing with HITL safeguards.

• Documentation as single source of truth with tier-separated boundaries
• RAG chatbots for docs and in-app with safe fallback
• AI agents for intent, qualification, drafting, and summaries
• Full agentic workflows with HITL safeguards

Deployed Processes

• AI Sentiment Alert
• Upgrade Intent Detection
• Ticket Labels & Analysis
• Main Router Agent
• How-to Router + HITL
• Autorespond Sub-Agent
• Image Checker
• Close Ticket Agent

This US Company needed AI-powered support across two key touchpoints: their documentation website where users search for guides, and the main application where users need contextual help while working.

Deployed two RAG-powered AI chatbots: one embedded in the docs website to help users find answers, and another integrated directly into the in-app experience for contextual assistance.

• RAG chatbot live on help.inventorysource.com
• In-app chatbot on app.inventorysource.com
• Grounded in official docs via vector embeddings
• 24/7 instant answers reducing ticket volume

RAG Implementation

• Docs Bot on help site
• In-App Bot integration
• Vector embeddings
• RAG for accuracy
• Grounded answers
• Human fallback

The previous website was visually unattractive, built with scattered code, and difficult to update. The clinic needed a site that looked trustworthy and modern for patients, reflected their identity, and could be improved over time.

Complete rebuild from scratch, designed around patient trust and clarity, custom sections tailored to their services, and AI-enhanced imagery consistent with the brand.

• Premium and trustworthy digital presence
• Clean maintainability for future updates
• AI-enhanced professional clinical imagery
• Collaborative build reflecting unique identity

Transformation Highlights

• Legacy codebase rebuild
• AI-enhanced imagery
• Custom clinic sections
• Mobile-first design
• Local SEO optimization
• Patient-focused UX

Both websites (termoglass.cl and termosmart.cl) were visually unattractive, built with scattered code, and difficult to update. The company needed trustworthy, modern sites that could be improved over time.

Rebuilt both websites from scratch, designed around customer trust, custom sections for thermopanel products, and AI-enhanced imagery consistent with each brand.

• Two premium digital presences
• Clear service and product communication
• Clean maintainability for updates
• Collaborative build ensuring authenticity

Dual Brand Work

• TermoGlass site
• TermoSmart site
• Consistent branding
• AI product photos
• Lead generation
• Conversion optimized